Event Services Coordinator

EVENT SERVICES COORDINATOR
(Part Time)

Savannah Convention Center

At the Savannah Convention Center (SCC), we aim to be the event venue of choice, driving economic growth and showcasing the uniqueness of Savannah, Chatham County, and the state of Georgia. It’s what sets us apart and what fuels our vision to be the premier event destination delivering exceptional service and creating memorable experiences.

Our team members, regardless of role or responsibility, are dedicated to bringing this commitment to life every day. If you are result-oriented, passionate about customer service, believe in teamwork, and possess an unwavering commitment to quality, then a career with the GWCCA at the Savannah Convention Center could be your calling.  Are you ready to begin your Authority Life journey?

The Savannah Convention Center is currently seeking a part-time Event Services Coordinator to join our team.  The Event Services Coordinator is responsible for assisting the Director of Event Services with a primary focus on managing Exhibitor Services.  This position supports online and in-person ordering of event utilities, equipment, technical services, food and beverage and guest services staff oversight. The Event Services Coordinator also plans and manages selected events; conducts administrative support; serves as liaison between facility users and facility staff, service providers and other stakeholders.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

EXHIBITOR SERVICES

• Process and track all Exhibitor Services orders using Microsoft Office and Momentus Software.
• Coordinate and maintain the daily operations of Exhibitor Services.
• Responsible for accurately reviewing and processing all service orders and payments and maintaining accurate financial records and settlement procedures. 
• Create, coordinate and customize Exhibitor Packets for required service forms.
• Provide show site support, audit show floor utility use and work the service desk during event move-in, event show hours and event move-out.
• Assist Exhibitors and Decorators by addressing questions, handling complaints, and providing assistance with all utility orders.
• Enter exhibitor reports and show feedback at the conclusion of the event.
• Plan, service and manage the use of utilities, equipment, freight and other exhibitor services and provide updated exhibitor requests/work orders to the appropriate department for installation. 
• Provide assistance to the Event Services Department, Operations Department, Service Contractors & Show Management, Director of Event Services and other staff with Exhibitor Services information. 
• Provide excellent customer service assistance to exhibitors, guests, and internal clients.
• Attend various weekly scheduled building meetings.
• Perform other duties and responsibilities as assigned.

EVENT SERVICES

• Assists with Event coverage for selected events.
• May assist with the planning, coordinating, and facilitating the logistics of assigned events; 
  • Primary Event Categories: Small Banquets; Small 1-Day Meetings; Westin SHCC. 
• Coordinates and provides clear, concise, and timely communication with building staff of all requirements necessary for events by preparing and distributing detailed event resumes, event estimates/invoices, diagrams, event staffing requirements, set-up requirements, general instructions and supporting documentation for each event using industry specific software.      Communicate changes before and during events.
• Perform other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

• Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays and extended numbers of days as determined by event needs.
• Knowledge of operational characteristics of event management, including, but not limited to, needs of exhibitors at convention centers and customer service practices.
• Knowledge of methods, equipment, materials and/or other systems as they apply to venue events including, but not limited to basic principles of electric, water and gas as it applies to exhibitor services preferred.
• Basic mathematical skills.
• Basic computer proficiency and knowledge of Microsoft Office programs.
• Familiarity with contract terminology.
• Familiarity with terminology used in entertainment and convention settings. 
• Excellent organizational, planning and interpersonal skills.
• Professional presentation, appearance and work ethic.
• Must have a demonstrated ability to function in a fast paced, high-pressure environment.
• Ability to follow both written and oral direction with minimal continuous supervision.
• Highly motivated, self-directed, personable, positive and hard working.
• Detailed oriented and able to perform independently with minimal supervision.
• Strong written/oral communication skills and works well in a team-oriented environment.
• Excellent organizational, planning, communication and inter-personal skills.
• Ability to undertake and complete multiple tasks.
• Maintain an effective working relationship with clients, employees, exhibitors, patron and others encountered in the course of employment.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.

EDUCATION AND/OR EXPERIENCE

 

• Degree from an institution of Higher Education preferred.
• Previous experience guest services/hospitality required. Experience with event management in a public assembly facility, convention center, arena, hotel, or similar facility preferred.
• Experience with tradeshow and consumer show exhibitor services preferred.

The Authority is an Equal Opportunity Employer, and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.