Dental Practice Manager
Now Hiring: Dental Practice Manager
Location: Genesis Healthcare, Inc (Walterboro)
Schedule: Monday – Friday, Day Shift (8 hours)
No Weekends – Enjoy Work-Life Balance!
Make a Real Difference in Community Healthcare
Are you looking for a meaningful role where you can truly make an impact? At Genesis Healthcare, Inc., we’re not just another healthcare provider—we’re a nonprofit, community-focused FQHC dedicated to improving lives across the Pee Dee and Low Country regions of South Carolina.
Why Choose Genesis?
- Loan Repayment (for eligible employees) – Advance your career while giving back to the community. Repayment options are available through external programs and are subject to eligibility criteria and the specific terms of your loan.
- Generous Paid Time Off – Holidays, sick leave, CME hours
- Malpractice Insurance – Fully covered for your peace of mind
- Life Insurance & Employee Assistance Program – Prioritizing your well-being
- 401(k) with Match, Vision, and More
Ready to take the next step in your career? Apply today and be part of something bigger!
POSITION SUMMARY-
A dental practice manager (DPM) provides general supervision of all business and clinical aspects of the dental practice. The DPM manages patient flow to maximize the full potential of dental staff to provide exceptional dental care.
PRIMARY ACCOUNTABILITIES
Achieve Results
- Ensures that the best customer service procedures are followed in our dental clinics.
- Ensure that all government requirements, including certifications, are met.
- Ensures that all corporate standards, as defined by Genesis Health Care, are maintained and followed according to policies and procedures set up.
- Provides support to all clinic managers in ensure that day-to-day operations are running effectively and efficiently.
Operational Excellence
- Ensure and uphold the confidential requirements of all patient records and manage all daily tasks and activities consistent with HIPAA, state and federal laws and regulations, as well as the clinic’s policies and regulations regarding confidentiality and security.
Relationships
- Develop and ensure effective, positive relationships between and among the clinic staff, as well as with patients, vendors, contractors, and related resources.
Professionalism
- Ensure all actions, job performance, personal conduct and communications always represent the organization in a highly professional manner.
8. Uphold and ensure compliance with and attention to all corporate policies and procedures, as well as the mission and values of the organization.
PRIMARY TASKS & DUTIES
1. Manage daily operations in the dental offices.
2. Collaborate with dental professionals to optimize patient flow and scheduling efficiency.
3. Ensures compliance with all regulatory requirements, including HIPAA and OSHA standards. Keeps up to date laws and regulations regarding dental practice including requirements from HRSA.
4. Handles patient inquires and concerns in a professional and timely manner.
5. Coordinates all dental staff schedules and oversees timekeeping for payroll processing.
6. Implements and maintains office policies and procedures.
7. Assist with the maintenance of accurate patient records.
8. Conducts staff meetings and provides ongoing training and development opportunities, as needed.
9. Responsible for dental office orientation, onboarding and training all new dental staff members.
10. Controls inventory expenses and approves supply orders.
11. Supervises and assists with pre-authorization and insurance billing.
12. Regularly tracks and analyzes practice reports monitoring trends, performance levels and proactively identify and resolve operational issues.
13. Ensures all warranties are maintained on equipment.
14. Ensures all x-ray equipment is calibrated as required.
15. Participates in internal audits and corrective action plans for the dental unit.
16. Attends required training to enhance and advance the abilities of dental practice.
17. Submit DHEC report and attend DHEC annual meetings.
18. Works as a liaison between other departments.
19. Attends organizational group meetings.
20. Performs other related duties, as required.
ESSENTIAL FUNCTIONS/KEY COMPETENCIES
- Must be able to function in a multi-tasking, multiple priorities environment, while maintaining accuracy and attention to detail.
- Must utilize a wide variety of office technology and tools to collect, enter, process, file patient records and documentation.
- In-depth knowledge of health and safety regulations in the dental profession.
- Experience in preparing and maintaining dental equipment.
- Must have the ability to work as part of a team.
- Must have strong communication skills.
- Must possess patient and friendly personality.
POSITION REQUIREMENTS
Education
· High School diploma or equivalent and/or a graduate of an approved dental program. Must be able to speak read, write and understand English.
· Good verbal and communication skills.
· Experience as a dental manager and knowledge of dental insurance, a must.
· Customer service or working with the public, preferably in a dental care facility.
· General computer competence including basic Word and Excel; potential to be trained in specific software for patient information, billing and communication.
· Dental office management experienced, required
Physical/Environmental
· Ability to interact with computer screens for up to six hours at a time (visual acuity required).
· Must have manual dexterity for use of keyboard. Ability to remain stationary for periods of up to four hours. Ability to communicate via phone, mail and in person to resolve disputes, solve problems, etc.
· Capacity to function in a sometimes stressful, multi-tasking environment