Client Engagement Coordinator
Colonial Life, a nationwide leader in voluntary benefits and workplace insurance solutions, is looking for a motivated Client Engagement Coordinator to join their growing team. This role is ideal for recent graduates or early-career professionals eager to develop customer-facing skills while learning the fundamentals of business relationships and account management.
As part of Colonial Life’s service team, you’ll work with employers and their employees to support enrollment needs, answer benefit questions, and ensure clients receive top-tier service. You’ll gain hands-on experience communicating with clients, coordinating benefit updates, and helping build long-term relationships that make a real impact in the workplace.
What You’ll Do
- Assist existing business clients with service needs, renewals, and account updates
- Communicate policy and benefits information to employees and HR contacts
- Coordinate enrollment and claims support through Colonial Life’s digital tools
- Maintain accurate records of interactions and follow-up activities
- Collaborate with account managers and field representatives to ensure smooth service delivery
- Learn Colonial Life’s suite of voluntary benefit products and technology platforms
What We’re Looking For
- Strong communication and organization skills
- Interest in insurance, HR, or client service career paths
- Comfortable working in a remote environment with flexibility and autonomy
- Eagerness to learn professional relationship management
- Bachelor’s degree or relevant experience preferred
Why Join Colonial Life
You’ll be part of a respected national brand that has supported workplaces for over 75 years, offering mentorship, training, and the chance to build a lasting career in client relations.