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Last-Mile Warehouse Operations Specialist

Awesung Inc
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Overview

Xmiles is a logistics company specializing in last-mile delivery services across the United States, dedicated to providing efficient, stable, and scalable delivery solutions for cross-border e-commerce sellers, platform merchants, and brand clients. The company operates warehouses and operational hubs in multiple key logistics cities nationwide and maintains a nationwide trucking network, supporting end-to-end last-mile logistics services from warehouse coordination to final delivery. Due to business growth, Xmiles is hiring one Last-Mile Warehouse Operations Specialist to work closely with the Operations Manager on process optimization and daily operations support. Work Locations: Fontana, CA; Cranbury, NJ.

Job Responsibilities

Order & Delivery Operations Management

  • Manage end-to-end last-mile delivery operations, including outbound processing, dispatching, delivery, and Proof of Delivery (POD).
  • Allocate delivery resources based on order attributes such as weight, volume, cargo type, and delivery area.
  • Monitor delivery timelines and proactively identify and resolve exception orders.

Dispatch & Driver Coordination

  • Maintain daily communication with local dispatch teams and drivers to support route and schedule planning.
  • Follow up on driver feedback to ensure delivery processes comply with company SOPs (e.g., Threshold Delivery).
  • Assist in handling driver-related exceptions, such as unreachable customers, address issues, and re-delivery requests.

Exception & Issue Resolution

  • Handle delivery exceptions including delays, failed deliveries, customer refusals, damaged parcels, and incorrect addresses.
  • Collaborate with warehouse, customer service, and dispatch teams to identify root causes and resolve issues.
  • Document and analyze exception cases and propose process improvement initiatives.

Data & System Maintenance

  • Maintain and update order status, delivery milestones, and POD records in the Transportation Management System (TMS).
  • Reconcile delivery data to support billing, invoice verification, and customer feedback.
  • Generate regular operational data summaries and issue reports.

Customer & Internal Support

  • Provide delivery status support and professional explanations to customer service, sales teams, and clients.
  • Assist with inquiries related to delivery policies, service coverage, and weight limitations.
  • Participate in customer communication when necessary to enhance overall service experience.

Job Requirements

Required

  • Strong execution, ownership, and on-site problem-solving abilities.
  • Excellent communication and coordination skills; able to work effectively with frontline staff.
  • Strong safety awareness and ability to make sound decisions in a fast-paced environment.
  • Able to adapt to warehouse environments and flexible work schedules, including nights, weekends, or peak periods.
  • 3 months of training in either Fontana, CA or Cranbury, NJ during probation
  • Business travel for over 50% time after passing probation (flights and hotel included, plus $35/day for additional support).

Preferred

  • Bachelor’s degree or above; major in Logistics, Supply Chain, Operations, or related fields preferred.
  • Familiarity with last-mile delivery processes; prior delivery or dispatch experience is a plus.
  • Prior experience with warehouse launch or new site setup is a plus.
  • Bilingual in English and Spanish is a plus.

Compensation & Benefits

Benefits During and after passing probation

  • Additional Meal Provided if working overtime for 2 hours
  • Daily Lunch Provided during workdays
  • Monthly snacks and refreshments in the office
  • Holiday gifts and team celebrations throughout the year
  • H-1B sponsorship in 2026 depends.

After passing probation, in addition to previously stated benefits:

  • Paid Time Off (PTO): 7 days of PTO per year, including one for Chinese New Year
  • Paid Sick Leave: 5 paid sick days that can be rolled over to the first half of next year
  • Flexible Leave: Two additional 2-hour personal leaves per month

Other Compensations and Benefits

  • Competitive compensation structure with a total compensation of $70,000–$80,000 per year, plus other benefits worth over $10k/year.
  • Friendly and collaborative work environment, with annual company trips, team outings, and holiday gifts.

Interview Process

  • Round 1: HR Interview
  • Round 2: Hiring Manager Interview
  • Round 3: Management Team Interview