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Last-Mile Warehouse Operations Trainee

Awesung Inc
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Xmiles is a logistics company specializing in last-mile delivery services within the United States, dedicated to providing efficient, stable, and scalable delivery solutions for cross-border e-commerce sellers, platform merchants, and brand clients. The company operates warehouses and operational hubs in multiple key logistics cities across the U.S. and maintains a nationwide trucking network, supporting end-to-end last-mile logistics services from warehouse coordination to final delivery. Due to business expansion, Xmiles is hiring two Warehouse Operations Management Trainees to work closely with Operations Managers on process optimization and operational improvement initiatives. Work Locations: Fontana, CA; Cranbury, NJ.

Role Purpose:

Drive efficient, accurate and cost‑effective last‑mile delivery by leveraging process optimisation, data‑driven decision‑making and system‑based operations.

Responsibilities:

  • Daily Last‑Mile Execution & Optimisation: Learn and assist in executing core last‑mile processes (in‑scan, task dispatching, proof‑of‑delivery, exception handling) and drive continuous process efficiency.
  • Driver Performance Tracking: Track and improve driver performance via tools such as Onfleet (dispatch efficiency, POD quality, delivery success rate, on‑time performance).
  • Carrier & Driver Coordination: Coordinate daily with delivery service providers (DSP) and in‑house drivers; maintain daily dispatch sheets, driver check‑in records and other base data.
  • Warehouse SOP & Process Mapping: Study and streamline warehouse SOPs (sortation, scanning, loading) to ensure seamless hand‑off from fulfilment to last‑mile.
  • Operations Reporting & KPI Analysis: Compile weekly ops reports; collect and analyse metrics such as order volume, lead‑time performance and regional variance.
  • Process Improvement & Automation: Participate in deploying process improvements and automation tools (Onfleet, API integrations, POD systems, etc.).
  • Customer Service & Exception Handling: Support customer service and exception cases; help build standardised CS handling workflows.
  • Cross‑functional Project Participation: Take part in cross‑department projects such as new‑client onboarding, warehouse‑delivery synergy and process audits.

Requirements:

  • Fluent in both English and Mandarin.
  • Bachelor’s degree in Logistics Engineering, Industrial Engineering, Data Science, Information Systems or related fields.
  • Proficiency in Excel (Power Query/Power Pivot) and SQL; familiarity with Python/R or BI tools (Tableau/Power BI) is a plus.
  • Strong process mindset, data‑driven and problem‑solving oriented.
  • Excellent communication and cross‑team collaboration skills; self‑starter in a fast‑paced environment.
  • Fluent in written and spoken English for technical documentation and daily business dialogues.
  • 3 months of training in either Fontana, CA or Cranbury, NJ during probation
  • Business travel for over 50% time after passing probation (flights and hotel included, plus $35/day for additional support).

Career Path

Trainee → Specialist → Process Improvement Specialist→ Head of Supply Chain Excellence Center

Training & Rotation

After being hired, trainees will undergo a 3-month rotation in both warehouse and delivery departments under the guidance of a mentor.

Compensation & Benefits

Benefits During and after passing probation

  • Additional Meal Provided if working overtime for 2 hours
  • Daily Lunch Provided during workdays
  • Monthly snacks and refreshments in the office
  • Holiday gifts and team celebrations throughout the year
  • H-1B sponsorship in 2026 depends.

After passing probation, in addition to previously stated benefits:

  • Paid Time Off (PTO): 7 days of PTO per year, including one for Chinese New Year
  • Paid Sick Leave: 5 paid sick days that can be rolled over to the first half of next year
  • Flexible Leave: Two additional 2-hour personal leaves per month
  • The company offers a comprehensive compensation system.

Other Compensation and Benefits

  • Internship pay: $24/hr, plus other benefits worth over $10k/year
  • 2026 H1B sponsorship depends on performance and business needs
  • We offer a positive, friendly, and collaborative work environment, along with company trips, team dinners, and holiday gifts. We look forward to welcoming you to our team!

Interview Process

  • 1st Round: HR Screening
  • 2nd Round: Hiring Manager
  • 3rd Round: Management Team

What You’ll Gain

  • Holistic last‑mile perspective
  • Hands‑on data modelling & automation
  • System roll‑out & process optimisation projects
  • Mentorship & fast‑track career growth