Team Member

TEAM MEMBER JOB DESCRIPTION

OBJECTIVES: 

To assist the Owner/Manager in the daily operations of the scoop shop. To work as a member of the scoop line team performing a variety of duties including scooping ice cream, handling cash, baking, cleaning and maintaining excellent customer service.  To support and perform all job duties as directed by the Manager.

PRIMARY ACCOUNTABILITIES:

1. Ensure that all of our products are served to the customers, as outlined in the Scooper’s Training Handbook.
2. Learn all operating systems, products, flavors, and standards outlined in the Scooper’s Training Handbook, with an added emphasis on ergonomics and safety for scooping and other work functions.
3. Provide assistance in the daily operations for their shift including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory of waffle cones, cakes, novelties, and baked goods
4. Ensure customer satisfaction with friendly, timely service and proper product handling.
5. Ensure that all opening and closing procedures are followed and executed in a timely manner.
6. Ensure proper product portioning through daily scoop practice, tracking all lost product, and recording all product used on the daily ice cream inventory form.
7. Follow all cash register and cash handling systems established by the Manager to ensure the accuracy of all register and cash transactions.
8. Support the implementation of the store-marketing plan with an emphasis on marketing the store in the local community through innovative donations, catering, and special event programs.

SECONDARY ACCOUNTABILITIES

1. Participate in store planning meetings with the Owner/Manager and attend other meetings and activities as needed.
2. Fulfill all added responsibilities of scoopers during the peak spring, summer and fall seasons:
   1. Scooper:  Scoop all menu items, knowledgeable of all ice cream flavor ingredients, accurate cash handling and register procedures, while providing excellent customer service.
   2. Runner:  Provide all co-workers with any and all needed ice cream bulks, restocking of all paper products, toppings, spoons, and in general be ready to provide assistance with what ever needs to be done.
   3. Waffler:  Make all needed fresh baked waffle cones to the scoop lines.  Accurate portion control and speed are essential in the position.
   4. Cleaner:  This position involves the cleaning of the patio and other designated areas to include picking up papers, washing table tops, emptying the garbage and providing any assistance to the guests like finding a table for them or carrying cones to their table.
   5. Flavor Coach: This position provides assistance to our guests by providing them with menu item or flavor ingredient answers, or trivia questions.

QUALIFICATIONS:

• Strong mathematics skills, comfortable handling money and counting back change.
• Excellent communication (both verbal and written) and interpersonal skills.
• Ability to work independently. A self starter.
• Ability to handle a wide variety of tasks at one time while serving customers.
• Highly organized, energetic, team oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service.
• Physical aspects of the job include; oversize merchandise handling, bulk containers of ice cream weighing up to 17 pounds, supply orders, general cleaning and maintenance, and standing for up to 8 hours per day.
• Store is open 7 days per week, morning and evening hours; individual must be willing to work nights, weekends, extended hours and holidays.